I suggest you report your issue to Rover support as you stated it may be a bug that needs their attention.
I was told this is where to report bugs. I'm confused on the Rover online communication channels. I contact support when something really bad happens. But for feature requests and suggestions I will continue to post here. If Rover isnt listenting now, they will at some point read through these.
© 2018 Rover.com. All Rights Reserved.
2101 4th Ave #400 | Seattle, WA | 98121