So far, I have been fortunate with clients. If the client or dog turns out not the be a good fit I politely, but firmly tell them I can't take their dog(s) any more. But, here is the phone number to Rover Match (I hand it to them) and they will help you! I have had those customers still want to book before they leave picking up their pup but again I explain No!
I completely agree!!
I feel like us sitters are the ones inconvenienced and “punished” for not taking certain clients.
Rover needs to be more user friendly to their sitters not just the owners who are looking for a dogsitter.
I also agree. A lady didn’t want to pay my extended night stay rate and tried to say that we made an “agreement” which is my boarding rate, to do $25 a night. -_- I tried explaining to her that extended stay rate and the boarding rates can be different costs. I really want to block her before she leaves a misleading review on my page.
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