Im concerned over the 20-30% fees ive recieved as a sitter and have not found a way to get human contact with a Rover representative. My emails go unreplied and the other contact pages seems to be looped.
Every booking through Rover provides the number to trust and safety ...and the outgoing message allows callers to re-direct to general questions help lines, not related to trust & safety. Also, the bottom of rover.com posts customer support number that sitters can also use to contact them (888-453-7889).
Depending upon when you joined and what service you provided, Rover retains 15-25% of the booked total amount as a fee. This links to those details:
In this era of electronic communication, talking to a "real, live" person seems to actually put people off. Not sure why! Especially with Rover, they are VERY responsive to phone calls. I have their Customer Support number (888-453-7889) stored in my phone's contacts. For the occasions I've needed them, I've always been able to speak with someone.
And, if it makes you happy, send them an email as well ;)
© 2018 Rover.com. All Rights Reserved.
2101 4th Ave #400 | Seattle, WA | 98121