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What is A Meet & Greet and Why are They Important?

Rover employee
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What is a Meet & Greet?

A Meet & Greet is a short visit where you, your client, their dog, and your dog (if you have any) get together to make sure that everyone gets along. They are conducted on neutral ground, at a nearby park, or on the sidewalk, so that the dogs do not become territorial.


Why are they important?

Before bringing a dog into your home, you want to be absolutely sure that you are a good fit for each other. The more thorough you are in the assessment of your clients, the more successful your business will be.


When should you have a Meet & Greet?

Remember, a Meet & Greet is completely separate from the booked stay. It should occur before the stay is booked, so you can make an assessment of the dog--and if they aren’t a good fit the owner will have time to find another sitter.


Where should you have a Meet & Greet

As we mentioned, Meet & Greets should be held on neutral ground so the dogs don’t become territorial. But the location of a Meet & Greet also depends on what type of service you are providing. If you’re providing boarding services, make sure you host a meet and greet at your home, but introduce any resident dogs to guest dogs outside the house on neutral ground. For all other services, meet the owner at a neutral location or at their home. (Depending on their preference.)


Meet & Greets go a long way toward building trust with dog owners—after all, you’re caring for a precious member of their family. We recommend arranging a Meet & Greet for every new client—so if you’re ready to move forward with booking a stay or walk, offer to arrange a Meet & Greet. This way, you can get to know the dog and owner before booking—and the dog and owner can get to know you too. Requesting a Meet & Greet right away is one of the best ways to show your enthusiasm and ultimately win the client.