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Dogmom1
Dog fanatic

How to get stars on profile?

I notice lots people have stars ⭐️ 

on their profile...do you get those by how many view you? ... or do your clients friend and fam. Give you those during request to referral/comments on your profile...wondering how to get ⭐️s

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OCdogcare
Champ

Re: How to get stars on profile?

On the profile displayed when someone wants to read about a sitter/walker, those stars are Only from/given by clients who booked on Rover. For each Rover booking, the client can assign number of stars rating and write a review, if inclined to do so.

3 Replies
OCdogcare
Champ

Re: How to get stars on profile?

On the profile displayed when someone wants to read about a sitter/walker, those stars are Only from/given by clients who booked on Rover. For each Rover booking, the client can assign number of stars rating and write a review, if inclined to do so.

Dogmom1
Dog fanatic

Re: How to get stars on profile?

Thank you for replying. 

I notice some rover profiles had stars but didn’t show any clients or repeat clients. 

Wasn’t sure how to get these. 

Thank you! 

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OCdogcare
Champ

Re: stars on profile?

Without seeing an actual example, it sounds like those clients gave stars,  chose not to write a review and haven't booked again as a repeat (yet).

At the Help Center link, the review process can be seen and it states: "Note: If the review count is more than the number of reviews you see don’t worry--when a client leaves a review, they have the option to just rate your service with stars without writing anything..."

 

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