My most recent review put me at 4 1/2stars. She gave me a long perfect review and said I did an excellent job and no issues. I did everything and beyond what she asked of me. I even accommodated to her unplanned days. I don’t understand why I’d get a 4 star.
Possibly you didn't live up to the client's expectations or they are just someone who won't rate someone 5 stars. I suggest you reach out to the client and ask them if there was something you could do to deserve a higher rating to improve the service you provide. Best of luck in the future and in time your overall star rating will improve.
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