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Dog fanatic

Testimonials

How do you get your clients to leave a testimonial after the service is done and you've turned in their email

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3 Replies
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Top dog

Re: Testimonials

Clients are prompted to leave a review at least twice after the booking is completed.   Many sitters especially new ones with only a few reviews or testimonials will send a text to the client via the Rover phone number asking the client to please leave a review if they were happy with the service you provided.   But note, many clients don't leave reviews, so don't get upset if they don't.

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Champ

Re: Testimonials

To add to what Walt says, even though Rover makes that suggestion, I make it a point to contact first time clients if they haven't left a review by 2 days after boarding ends.  Most of the time they post before I even need to ask.  A nice message like "If you have a moment, please leave a review..it would really help our small business grow"..seems to work well.

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Champ

Re: Testimonials

Another sitter mentioned using the app Canva to make thank you cards with a reminder of how important it is to leave a review for us sitters. I’ve been using it ever since and it does help the client remember to leave a review.

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