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Community Manager
Community Manager

Community Guidelines

Rover Sitters, we built this community for you!  The goal of this community is to give sitters a place to get updates from Rover, and connect with other sitters to ask questions and share experiences.

We want to make this community a positive experience for everyone, so please keep the following guidelines in mind while engaging:

  1. Be respectful and constructive. This is a place for sitters to connect with other sitters, and we’d like to keep the atmosphere positive, constructive and helpful. In other words, please avoid anything mean-spirited, and treat others as you’d like to be treated.
  2. Search for answers before you ask. There’s a good chance you have a question that someone has already answered.
  3. Be relevant. Make sure your contributions are relevant to this forum and to the specific category or board where you post. For example:
    • Post your question once, in the category that is the closest fit.  If our moderation team notices a question on one board that may be better suited to a different board, they may move it.
    • Please do not post duplicate messages in different areas of the community to avoid fragmenting discussion. If our moderation team notices duplicate questions, they may delete the duplicates and/or consolidate strings.    
  4. Don’t post your own personal information or the personal information of others.  This includes information such as last names, email addresses, phone numbers, mailing addresses, credit card information, or any other information that on its own or in conjunction with other available information could be used to identify or locate an individual. Because the community can be accessed by anyone, we want to ensure that our members are safe from harm.
  5. Don’t post advertising or spam.  
  6. Remember, this is community-generated content. You'll find plenty of good advice here, but remember that your situation may vary from that of the individual sharing a solution. Some advice you find here may even be wrong. Apply the same good judgment here that you would apply to information anywhere on the Internet.

Posting tips to keep in mind:

  1. Think of a descriptive, concise title so that others can easily understand your thought or question
  2. Provide background information and additional relevant context
  3. Communicate thoughtfully, which includes refraining from “frustration venting” and using ALL CAPS

The Rover community team has the right to edit or remove any content that violates the above guidelines and the right to ban members for multiple offenses. Please also note that Rover’s general Terms of Service applies to your use of the Rover Sitter Community as well.  

Labels (1)
3 Replies
ChristineR
Dog person

Re: Community Guidelines

The guidelines state that "anyone" can access the community. I thought this was for Rover sitters only?

Highlighted

Re: Community Guidelines

I also thought it was so sitters could converse about clients and there pets... 

Pam Torres
Moderator
Moderator

Re: Community Guidelines

Hi there! Great question!

We used that language knowing that some of our Sitters are indeed Owners as well.  The intention is absolutely to give Sitters and Walkers a space to share, ask questions , start conversations and get feedback.

While we're actively promoting the community to only current sitters, we don't want to restrict anyone from accessing the Community (and the amazing wealth of experience and knowledge of the sitters/walkers who contribute) if they want to learn more about what its like to be a sitter or walker.

 

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